The Welcomist Intern will deliver and ensure the best customer experience for our clients. They will quickly gain an understanding of the luxury fashion retail industry and how a flagship store is organized daily.

Responsibilities include:

• Welcome clients with a warm and hospitable greeting.
• Build strong relationships with clients to discover their needs and desires.
• Engage with clients while they wait to be assisted by the Sales Associate responsible for the métier they are interested in.
• Manage customer queues using a dedicated app on Hermès devices.
• Support the Sales Associates team by helping schedule their appointments and customer visits.
• Manage front- and back-end relationships with the Operations Teams to ensure online, after-sales service, and reservations orders are delivered.

Requirements:

• Bachelor's degree, preferably with a focus on linguistics or fashion/luxury.
• Fluency in Italian and English; a third language is advantageous.
• Proficient with Excel and other IT tools.
• Willing to work full-time.
• Professionalism, enthusiasm, dynamism, ease of integration, and strong teamwork.

Hermès seeks positive and passionate people who meet the following requirements:

• Excellent interpersonal and communication skills with a customer service orientation.
• Team player mentality with the ability to work autonomously and build meaningful relationships.
• Availability, flexibility, and dynamism to function in a fast-paced environment.
• Commitment to being part of a people-centric retail project, with a vocation for human values, passion, and a strong aesthetic sense.

Hermès values diversity of experience and perspectives, and we believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure at Hermès!

Creator, artisan and trader of high-quality objects, Hermès is a French, family-owned and independent house that has been operating since 1837 and employs around 25,185 people worldwide. Driven by a continuous entrepreneurial spirit and constant high standards, Hermès cultivates freedom and autonomy in each person through responsible management. The company preserves exceptional know-how with a strong territorial anchor, respecting people and nature—the source of exceptional materials. Sixteen artisanal trades fuel the house's creativity, and its collections are showcased in nearly 300 stores worldwide.