Scheidt & Bachmann
Tunisie
TOPIC 4 - Business Intelligence Dashboard for ServiceNow Incident Management
Technology Consulting / Business IntelligenceData Visualization (Plotly, Power BI)Reporting / Tableaux de bordServiceNowData analytics et business intelligenceBackend Development (Python, Node.js)User Interface (JavaFX)sla analyticsSales Forecasting
Publié il y a 1 jour
Stage
⏱️4-6 mois
💼Présentiel
📅Expire dans 12 jours
1% aujourd’hui > 0%.
Description du poste
Build a BI solution to analyze and visualize ServiceNow incident data and KPIs to aid decision-making, performance monitoring, and workload optimization.
Scope:
- Ingest ServiceNow data via REST APIs (priority, age, escalations, SLA)
- Create interactive dashboards with drill-downs: open incidents, resolution times, workload per member
- Performance analytics: SLA breaches, aging, averages, comparisons across team members
- Predictive insights: forecast volumes and SLA risks using historical data
- Management reporting for meetings and reviews; exportable reports
Technologies: Microsoft Power BI or Tableau, ServiceNow REST APIs, Backend (Python/Java), DB (Oracle/MySQL). Main domain: Software Engineering – BI & IT Service Management Analytics Profile: Software Engineering / Data Analytics / BI