Design and implement a platform that integrates with ServiceNow to prioritize incidents, manage queues dynamically, and provide performance visibility for daily operations.

Scope:

• ServiceNow data integration to fetch real-time incident details (priority, escalation, age, activity)
• Dynamic queue management with multi-factor prioritization and workload distribution
• Dashboards for team leaders to monitor status, progress, and productivity
• Quality assurance with daily random checks and performance scoring (e.g., Employee of the Month)
• Time tracking for transparency and efficiency

Expected outcomes: Faster resolution times, improved productivity, enhanced quality control, increased visibility.

Technologies: Frontend (React or Angular), Backend (Java or Python with REST), DB (Oracle/MySQL), ServiceNow REST APIs. Main domain: Fullstack Dev / IT Service Management & Workflow Automation Profile: Fullstack / Web Development