Fnac Darty is a European omnichannel leader in distributing technical products and electronics, cultural goods and leisure, and a leading after-sales service provider present in 13 countries, with 1005 stores worldwide, 11 million subscribers and members, and 29 million unique visitors per month across our online sites. Our 25,000 employees are our greatest asset, bringing to life the group’s purpose to commit to an informed choice and sustainable consumption for our customers. Fnac Darty recruits across France for diverse profiles, training, and experiences, whether for stores or in logistics, repair and after-sales service, delivery, customer relations, or support functions. We hire based on skills and are committed to promoting diversity in a respectful environment.

Your next job awaits at Fnac Darty.

Two internships to be filled: starting mid-June 2026 and end-July 2026.

Within the Marketplace Quality team, you will report to the Customer Experience Quality Coordinator and play a central role in coordinating between internal teams (Customer Relations, Marketplace, Legal, Data, etc.). Your objective is to contribute to improving the Customer & Seller experience and to participate in optimizing the tools and processes of the Marketplace. We are seeking two motivated, organized students with excellent interpersonal skills for 6-month internships, one starting mid-June and the other in early August.

Your scope

• Qualitative analysis & satisfaction monitoring
• Track weekly NPS via Glanceable
• Analyze results (sellers, categories, periods) to identify pain points
• Prepare materials for the Monthly Performance Review
• Monitor KPI related to partner sellers
• Consolidate data and formulate recommendations
• Support for partner sellers
• Launch and monitor concrete action plans to improve the customer experience
• Prepare strategic seller discussions (NPS analyses + verbatims)
• Help resolve disputes between Marketplace sellers and customers
• Provide operational support on various satisfaction-related topics
• Reporting & continuous improvement
• Produce and automate internal shared reports
• Contribute to improving Marketplace processes and tools
• Participate in testing and feedback on new internal features

Your profile

• You are pursuing a Bac +3 or equivalent
• You are comfortable in English, both spoken and written
• You have excellent relational skills and enjoy teamwork
• You are dynamic, rigorous, and organized
• You can manage priorities and take initiative
• You have strong analytical abilities and are proactive
• You are proficient with office tools (including Excel)

Practical information

• 2 internships of 6 months
• Position 1: start mid-June 2026
• Position 2: end July 2026
• Location: Ivry-sur-Seine (94) – Fnac Darty headquarters