Topic 6: Community Manager role focused on executing social media and communication activities in line with marketing strategy.
The role emphasizes creating engaging text, image and video content for social media accounts and managing direct interactions with the community.
Objectives & Responsibilities
Setting & implementing social media and communication campaigns to align with marketing strategies.
Providing engaging text, image and video content for social media accounts; plan and maintain a content calendar.
Responding to comments and customer queries in a timely manner to maintain strong community relationships and brand voice.
Collaborate with other team members and stakeholders to coordinate messaging, campaigns and feedback loops.
Required Skills & Experience
Proficient understanding of social media platforms (best practices, formats, posting cadence, metrics).
Experience launching community initiatives such as building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter.
Strong written communication, creativity in content production (copy, visuals, simple video) and ability to moderate and grow online communities.
Success Metrics & Expectations
Deliver measurable engagement improvements (likes, comments, shares), response time targets for community queries, and growth of relevant community programs.
Ability to propose and run community initiatives (e.g., ambassador program, event series) and report outcomes to stakeholders.
How to apply
To apply for this specific position submit your application via the online portal:
Apply here
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Make sure to reference the position title when applying and include relevant examples of community initiatives you have launched or managed.