Eddium - 2 Customer Relationship Management (CRM) Strategy PFE | Hi Interns

Overview

Internship to design a business strategy to improve how Eddium manages and retains its students and partners using CRM tools and data-driven approaches.
Number of positions: 2 interns; Duration: 4 to 6 months.

Audit the current student and partner management processes to identify gaps and improvement opportunities.
Identify weaknesses in customer communication and retention and propose concrete solutions.
Recommend and configure a CRM solution (HubSpot or Zoho CRM) aligned with Eddium's workflows.
Propose KPIs for customer satisfaction and loyalty and design dashboards/reports to track them.
Prepare reports, documentation, and training materials for the team to adopt the CRM and new processes.

CRM platforms: HubSpot / Zoho CRM — configuration, pipeline design, automation rules.
Data and reporting: Excel, Google Sheets, Power BI — data cleaning, analysis, KPI dashboards.
Communication and presentation: Canva — produce training materials and visual reports.

Detailed audit report of current student and partner management processes with prioritized recommendations.
Configured CRM prototype (HubSpot or Zoho) including contact segmentation, automated communications, and retention workflows.
Defined KPI set for customer satisfaction and loyalty, with Power BI dashboards or Google Sheets templates to monitor them.
Training materials and a rollout plan for the team, including step-by-step guides and presentation slides.

Improved retention and engagement processes for students and partners measured by proposed KPIs.
Clear documentation and team readiness for CRM adoption, reducing manual work and standardizing communication.
Actionable insights from data-driven reports to support ongoing business decisions.

Send your application to hr@eddium.com.
Use email subject: "EDU-CRM02" and include a brief cover letter describing relevant CRM, analytics or strategy experience, and any portfolio/examples of previous work.