Marketplace / After Sales Assistant

• Manage order logistics: order management, shipping and tracking
• Check and follow the stocks on the site
• Participate in the commercial animation of the site and construction of the retroplanning (highlights, promotional operations, newsletters…)
• Contribute to the smooth running of the Customer Relations Center
• Help with sales support: management of customer relations
• Assist in the management of after-sales service: exchanges, returns, refunds, disputes

Skills & Qualifications:

• Higher education in the e-commerce sector, you are looking for an internship in a company in full development and you want to acquire a real professional experience.
• You master the use of the pack office.
• You have great interpersonal and communication skills.
• Dynamic, you like teamwork and have a taste for customer satisfaction
• Rigorous, organized and autonomous, you know how to work in urgent situations by being able to identify and manage priorities
• Curious, proactive and with good analytical skills, you know how to make proposals for the continuous improvement of tools and processes.