Description du stage:
We are a SaaS e-learning solutions provider that offers a range of educational content and tools to schools, universities, and corporate clients. We strive to provide the best e-learning experience to our customers by continuously improving our products and services.
As a Customer Success Intern, you will be responsible for ensuring that our clients are successful in using our e-learning solutions. You will work closely with clients to understand their needs, address their concerns, and help them achieve their educational goals. You will also be responsible for managing client relationships and driving customer satisfaction.
- Onboarding: Assist in guiding new clients through the onboarding process, ensuring that they have a smooth and successful experience.
- Relationship Management: Build relationships with clients by understanding their needs, providing exceptional customer service, and acting as their advocate within our company.
- Customer Support: Respond to customer inquiries and resolve issues in a timely and efficient manner. Provide technical support when needed.
- Renewals and Upsells: Work with clients to ensure they renew their subscriptions, and identify opportunities to upsell additional products and services.
- Product Feedback: Assist in collecting and analyzing customer feedback to provide insights into product development and improvement opportunities.
We offer a competitive salary, opportunities for growth within the company, and a chance to gain valuable experience in the e-learning industry. If you are passionate about customer success and want to join a dynamic team, we encourage you to apply for this internship.
Skills & Qualifications
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to think creatively.
- Experience in customer service or related field is preferred.